How many times do I forgive an enterprise for poor service before I cut them off? I have a coffee shop I love to visit in the morning. It does bug me a bit that they are not open on Monday. Ok, it's a start-up company, with limited budget. Forgiven. They always play Jazz and are always willing to banter about music, local gossip, movies, coffee etc. I love the atmosphere. The coffee is good and reasonably priced. They know my name, where I work. Cool!
Here's the rub. At least 5 times in the last 4 weeks, I have gone to the shop to find a note that they will not be working today. That sucks. I suppose if they had a good reason (start up, remember) I would be ok. Here's the excuses:
1. Had a concert last night, everyone was too tired.
2. We did some cleaning yesterday
3. (Through the window) . . ."drive around the block and come in the back" (not sure why???)
I got in my car, drove on, did not look back. Just a simple reminder . . .Customer service, consistency and quality are still important. We'll see how the forgiveness muscles are working tomorrow.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment