Customer Service II

In my last post I mentioned my dissapointment with some on-going customer service issues at my coffee shop. As a follow up, I owe it to them to share how they helped to restore my loyalty today. I walked in this morning and the owner asked if I'd like to try his favorite mocha drink. He said it was on him. (Mind you, I have ordered the same drink in 6 states for the last 8 years. A lot of trust was needed to take a risk like this. don't laugh, I'm dead serious.) I tried to pay, but the cashier told me that they owed it to me since they dissapointed me for being closed the day before. AWESOME. Moral of the Story: Strong relationships are a huge advantage in maintaining, or restoring confidence to customer loyalty. All is well with the world for another day.